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IT Support Team Supervisor

2 months ago


Westminster, Colorado, United States Executech Full time

About Executech: We are a dedicated group of IT professionals who take pride in our work. With nearly two decades of experience, we have established ourselves as the premier IT consulting firm in the region.

At Executech, we value passion and commitment. We seek individuals who are not just looking for a job, but are eager to build a meaningful career with us.

We are in search of exceptional talent. As a Service Desk Team Lead, you will engage with diverse industries and a wide array of technologies, gaining invaluable experience in a short time.
Key Responsibilities:
As a Team Lead, you will oversee the performance and productivity of your team, which includes but is not limited to:

  1. Overseeing team performance and output.
  2. Handling escalated technical challenges, including daily services and projects.
  3. Participating actively in the ticket resolution process alongside your team.
  4. Monitoring ConnectWise for urgent client tickets.
  5. Providing coaching and constructive feedback to team members.
  6. Conducting daily meetings to review team schedules.
  7. Supporting new technicians in adapting to our company culture.
  8. Performing additional duties as assigned.
Leadership Responsibilities:
  1. One-on-One Meetings: Regularly conduct individual meetings with team members.
  2. Team Management Sessions: Facilitate morning meetings to discuss daily priorities.
  3. Team Recognition: Acknowledge team achievements consistently; investigate any gaps in recognition.
Qualifications:
  • Demonstrated management and leadership capabilities; prior experience is preferred.
  • Strong verbal and written communication skills.
  • IT experience at a Tier 2 level or higher.
  • A broad technical skill set and aptitude.
  • Self-motivated with the ability to manage time effectively.