Member Experience Advocate

6 days ago


Murfreesboro, Tennessee, United States Redstone Federal Credit Union Full time
About This Role

We are seeking a talented Member Experience Advocate to join our team at Redstone Federal Credit Union. As a key member of our team, you will be responsible for promoting exceptional member experiences through personalized financial solutions.

Responsibilities
  • Financial Counseling: Provide expert financial counseling to members, helping them achieve their goals and improve their financial stability.
  • Product Recommendations: Offer tailored product recommendations to members, ensuring they have access to the best options for their financial well-being.
  • Ongoing Support: Deliver ongoing support to members, addressing their concerns and providing guidance throughout their financial journeys.
Requirements
  • Exceptional Communication Skills: Possess outstanding verbal and written communication skills, with the ability to effectively engage with members from diverse backgrounds.
  • Financial Expertise: Demonstrate a deep understanding of personal finance concepts, including budgeting, saving, and investing.
  • Mission-Driven Approach: Embody a customer-focused mindset, prioritizing members' needs and delivering exceptional service.
What We Offer
  • Competitive Salary: Enjoy a salary range of $50,000 - $70,000 per year, commensurate with experience.
  • Benefits Package: Receive a comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
  • Professional Development Opportunities: Pursue career advancement opportunities within Redstone Federal Credit Union, with a focus on professional development and skill enhancement.


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