Customer Experience Ambassador

7 days ago

Coeur d'Alene, Idaho, United States Kootenai Health Full time
Job Summary:

As a Guest Relations Associate at Kootenai Health, you will play a vital role in delivering exceptional customer experiences. This position requires a strong focus on kindness, positivity, and a willingness to serve others. If you are passionate about providing outstanding service and creating a welcoming environment for guests, we encourage you to apply.

Key Responsibilities:
  • Support customer throughput by efficiently processing retail transactions.
  • Welcome guests and provide information on Kootenai Caf menu items and to-go offerings.
  • Maintain cleanliness and product quality by keeping food products stocked and customer areas clean and safe.
  • Operate the point of sale system and handle cash transactions with guests.
  • Support other members of the Hospitality Services team as needed.
  • Perform other related duties as assigned.
Requirements and Qualifications:
  • Three years of customer service experience preferred.
  • Minimum of one-year experience with point of sale system operation in a retail environment preferred.
  • Current Idaho Food Handlers Card or must obtain within 90 days of hire.
  • Strong interpersonal skills and ability to maintain confidentiality and sophistication in social and professional settings.
  • Excellent communication skills.
  • Creative problem-solving ability.
Working Conditions:
  • Ability to lift a minimum of 25 pounds.
  • Must be able to maintain a standing and/or sitting position.
  • Typical equipment used in a food preparation job.
  • Must be able to stoop, crouch, or bend.
  • Must be able to push, pull, or transport heavy equipment.
About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a healthcare provider. We have been recognized with many accolades and distinctions, including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and MagnetTM Status for Nursing Excellence.

Benefits and Perks:
  • 100% employer-paid health insurance premiums for full-time employees.
  • A tuition assistance program available after 90 days.
  • Kootenai Health will match your contributions in a defined contribution 457 retirement plan based on years of service ranging from 3-6 percent.
  • Competitive salaries with night, weekend, and PRN shift differentials.
  • An award-winning and incentive-driven wellness program.
  • Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more.
  • Robust and interactive employee bonus program.
Apply Today:

We are excited to meet candidates who share our passion for delivering exceptional patient experiences. If you are a motivated and compassionate individual with a strong focus on customer service, we encourage you to apply.

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