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Customer Experience Ambassador

1 month ago

Coeur d'Alene, Idaho, United States Kootenai Health Full time
Customer Experience Ambassador

At Kootenai Health, we're seeking a skilled Customer Experience Ambassador to lead the customer experience in the Kootenai Caf. As a key member of our Hospitality Services team, you'll demonstrate exceptional kindness to guests and co-workers, displaying a positive attitude and willingness to serve others.

Key Responsibilities:
  • Support customer throughput by creating fast and efficient retail transactions.
  • Welcome guests and provide information on Kootenai Caf menu items and to-go offerings.
  • Maintain cleanliness and product quality by keeping food products stocked and customer areas, including the lobby and food serving areas, clean and safe at all times.
  • Operate the point of sale system and handle cash transactions with guests.
  • Support other members of the Hospitality Services team as needed.
  • Perform other related duties as assigned.
  • Familiar with standard concepts, practices, and procedures within the field.
  • Regular and predictable attendance is an essential job function.

Requirements and Minimum Qualifications:
  • Three years of customer service experience preferred.
  • Minimum of one-year experience with point of sale system operation in a retail environment preferred.
  • Current Idaho Food Handlers Card or must obtain within 90 days of hire.
  • Strong interpersonal skills, along with the ability to maintain complete confidentiality and sophistication in social and professional settings.
  • Excellent communication skills.
  • Creative problem-solving ability.

Working Conditions:
  • Ability to lift a minimum of 25 pounds.
  • Must be able to maintain a standing and/or sitting position.
  • Typical equipment used in a food preparation job.
  • Must be able to stoop, crouch, or bend.
  • Must be able to push, pull, or transport heavy equipment.

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a healthcare provider. We have been recognized with many accolades and distinctions, including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and MagnetTM Status for Nursing Excellence.

As your next employer, we are excited to offer you:
  • 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment.
  • A tuition assistance program available after 90 days. If you want to further your education, we'll help you pay for it.
  • Kootenai Health will match your contributions in a defined contribution 457 retirement plan based on years of service ranging from 3-6 percent. Kootenai Health will contribute an amount equal to two percent of your gross earnings.
  • Competitive salaries with night, weekend, and PRN shift differentials.
  • An award-winning and incentive-driven wellness program, including a MyHealth corporate team, onsite financial seminars, and coaching.
  • Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more.
  • Robust and interactive employee bonus program, utilize our mobile ERIN app to alert employees to new positions, make referrals, and track your bonuses.
  • And much more.

If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you.

Apply today. Please reach out to Recruiter or Front Desk with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.