Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use smartphone-based technology to manage rentals and inventory, ensuring accuracy and efficiency.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
- Answer questions and educate customers regarding products and services, promoting U-Haul's offerings.
- Prepare rental invoices and accept equipment returned from rental, ensuring timely and accurate processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, as needed, with proper training and certification.
- Participate in ongoing continuous education through U-Haul University, staying up-to-date on products and services.
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
- Availability to work part-time, including weekends and holidays.
- Ability to work in a fast-paced environment, with flexibility to adapt to changing situations.
- Excellent customer service and communication skills.
The work environment is dynamic, with moderate risks or discomforts requiring special safety precautions. Protective clothing and gear may be required, such as masks, goggles, gloves, or shields.
Physical DemandsThe work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights. Moving equipment weighing a minimum of 50 lbs. may be required, assisted or unassisted.
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