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Customer Service Representative
2 months ago
Value Proposition:
Our core values shape our identity and motivate us to excel. Our workforce is the foundation of our organization, and every achievement we celebrate begins with their dedication.
Overview:
This is a full-time position (approximately 40 hours per week) based in our financial center.
Your primary responsibility will be to deliver an outstanding customer experience at the Financial Center with enthusiasm and dedication while processing customer transactions and promoting bank products and services.
Responsibilities:
Assist clients with transactions accurately and in line with bank policies and procedures.
Be accountable for promoting products and services at the Financial Center. Identify, demonstrate, and follow through on referral opportunities. Engage in relationship-building conversations with customers to ensure their needs are met and appropriate products/services are suggested.
Manage risk by adhering to relevant regulations and company policies, including operational, security, and settlement procedures.
Utilize practical knowledge of digital solutions and technology to assist customers and resolve issues.
Qualifications:
Education: High School Diploma or equivalent (preferred).
Experience: 6 to 12 months of customer service experience (required).
6 to 12 months of cash handling experience (preferred).
Other Duties as Assigned by Manager:
This role may include additional responsibilities as assigned by management.
Every employee is responsible for understanding and adhering to all company-assigned compliance programs, regulations, and policies, ensuring that all compliance training is completed by the designated deadlines.
This includes, but is not limited to, recognizing and addressing compliance risks within their departments, ensuring adherence to applicable laws or regulations, and escalating compliance concerns to the appropriate management level.
Pay Transparency:
To enhance transparency for candidates, we disclose base salary ranges in all job postings.
We establish standard salary ranges for our roles based on position, function, and responsibilities, benchmarked against similar companies in our industry.
Specific compensation will be determined based on various factors, including the candidate's knowledge, skills, experience, and relevant licenses/credentials.
The salary range may vary based on geographic location.The hourly rate for this position is $20.72.
Benefits:
As part of our Total Rewards program, we offer a comprehensive benefits package to eligible employees.
This includes medical plans with prescription coverage; flexible spending accounts or health savings accounts based on the chosen medical plan; dental and vision insurance; life insurance; a 401(k) program with employer matching; paid time off programs including vacation and volunteer time; disability insurance; maternity and parental leave; adoption assistance; educational support; and a robust wellness program with financial incentives.
To learn more about eligibility for these programs, please visit our website.EEO Statement:
Fulton Bank is an equal opportunity employer committed to providing equal employment opportunities for all qualified individuals.
We will recruit, hire, train, and promote individuals in all job titles and ensure that all personnel actions are conducted without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, veteran status, or any other legally protected status.
Sponsorship Statement:
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank now or in the future.
