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System Administrator

1 month ago

Reston, Virginia, United States System Soft Technologies Full time
System Administrator

At System Soft Technologies, we are seeking a highly skilled System Administrator to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:

  • Provide exceptional customer service and support to our clients and internal teams.
  • Configure and maintain Microsoft Teams environment, including setting up and managing user accounts, groups, and organizational units.
  • Develop and implement effective prioritization strategies to meet Service Level Agreement (SLA) requirements.
  • Administer Active Directory Users and Groups, including creating users, groups, and computer objects.
  • Document work performed in our Service Now ticketing platform and follow established procedures for fulfilling requests.
  • Communicate technical information effectively to both technical and non-technical stakeholders.

Nice to Have Skills:

  • Professional certifications in hardware and operating systems.
  • Experience with troubleshooting Telecom call center issues and providing Network and VPN-related troubleshooting.
  • Knowledge of Palo Alto, Juniper, and Extreme switching, as well as PowerShell Scripting.

We are looking for a motivated and detail-oriented individual who can work effectively in a team environment and communicate complex technical information to both technical and non-technical stakeholders. If you have a passion for IT and a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.