Field Service Engineer USA

3 days ago

Fort Wayne, Indiana, United States ZOLL Resuscitation Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at ZOLL Resuscitation. As a Field Service Engineer, you will be responsible for providing technical support, service, and repair for ZOLL TherOx SSO2 and Temperature Management systems throughout the United States and North America.

Key Responsibilities
  • Respond to customer requests for technical support, including telephone and email support, and hands-on troubleshooting and repair activities.
  • Schedule and perform Planned Preventive Maintenance, troubleshooting, repair, and testing of ZOLL Temperature Management and TherOx product lines at customer hospital sites or at the ZOLL service center.
  • Work in accordance with all current released procedures, test methods, and forms for the full range of ZOLL Temperature Management and TherOx product lines.
  • Complete all required service documentation in ZOLL systems in a timely manner for device service history files and compliance regulations.
  • Provide technical training of ZOLL Temperature Management systems to hospital biomedical engineers, ZOLL distributors, or clinical staff as directed.
  • Maintain system setup, removal, service, and other event documentation in compliance with ZOLL and federal medical device reporting requirements.
  • Comply with Corporate and local complaint handling procedures for Temperature Management and TherOx product lines, including device investigations, writing investigation reports, CCR database system entries, and maintaining cooperation with the ZOLL Circulation QA/RA team.
  • Provide input to the ZOLL Circulation USA manufacturing engineering, supply chain, and R&D teams to improve performance and reliability of Temperature Management and TherOx product lines based on findings in the field.
  • Support ZOLL sales, clinical associates, and others as requested with console setup and operational training for ZOLL Temperature Management and TherOx product lines.
Requirements
  • Bachelor's Degree in Electrical Engineering or Biomedical Engineering preferred.
  • 4-6 years of hands-on experience in the troubleshooting and repair of medical equipment in the hospital, clinic, or corporate environment. Hospital Biomed experience highly preferred.
Working Conditions

The Field Service Engineer will work in a fast-paced environment, traveling up to 80% of the time, with occasional international air travel. The position requires the ability to work independently and as part of a team, with excellent communication and organizational skills, and a customer-focused attitude.

ZOLL Resuscitation is a fast-growing company that operates in over 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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