Field Engineering Specialist

3 days ago

Fort Wayne, Indiana, United States Roche Holdings Inc. Full time
The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.

You will offer valuable service to laboratory customers in your assigned territory, providing routine technical support, on-site service, repair, and installation of Roche products.

The role involves diagnosing and resolving mechanical, hardware, software, and system failures, serving as a customer contact for technical and service-related issues and performing preventative maintenance.

You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This is a field-based role that requires daily travel and up to 50% overnight travel. Our ideal candidate would reside within 25 miles of Fort Wayne, IN.

Requirements
  • High school diploma and 2 years of technical school or equivalent military training or work experience are required.
  • 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
  • Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
  • Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
  • The ability to travel, including overnight travel, is a requirement for this role.
Preferred Qualifications
  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry is essential.
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
About Roche

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation.

These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

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