Field Service Technician

1 day ago

Fort Wayne, Indiana, United States Toshiba Global Commerce Solutions Full time
Job Title: Field Service Technician

At Toshiba Global Commerce Solutions, we are seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and repair services to our retail store customers.

Key Responsibilities:
  • Install, maintain, and repair retail store technologies, computer systems, and peripherals.
  • Perform troubleshooting and repair of POS equipment, including cash registers, point-of-sale systems, and associated retail devices.
  • Travel to customer locations to perform installations, relocation, discontinuance, product level engineering, and configuration changes.
  • Effectively communicate with customers, management, and peers regarding work status, potential problems, and customer satisfaction.
  • Plan, prioritize, and schedule work to meet or exceed customer satisfaction objectives.
Requirements:
  • High School Diploma or equivalent.
  • 4+ years of related experience, IT/Technical degree or certificate preferred.
  • Must be able to travel 100% of the time, domestic and/or air travel.
  • Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers/point-of-sale equipment, and associated retail devices.
  • Demonstrates general knowledge and experience in wall-to-wall IT service and support.
  • Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner.
  • Good Customer Service skills are essential.
  • Develops skills in maintaining good working relations with customers and peers.
  • Ability to multitask, prioritize assignments, and work independently.
  • Must have good written and oral communication skills, including tact and diplomacy when facing customers.
  • The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof.
  • Self-motivated and strong work ethic.
  • Ensures that solutions to today's problems do not become tomorrow's.
  • Maintain a professional demeanor, dress, and behavior.
  • Problem solving and Organizational skills.
  • Ability to work long hours as project needs dictate in a physically demanding environment.
  • Ability to work varying shifts, including overtime and weekends as necessary.
About Toshiba Global Commerce Solutions:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. We are committed to Diversity, Equity, and Inclusion for all our people and are passionate about our customers in the retail industry.

We offer a competitive salary and generous benefits package, including group health coverage, employee assistance programs, company-provided life insurance, employee discounts, and a generous paid holiday schedule.

We are an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

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