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Field Service Engineer

1 month ago


Fort Wayne, Indiana, United States ZOLL Resuscitation Full time
Job Summary

ZOLL Resuscitation is seeking a highly skilled Field Service Engineer to join our team. As a key member of our Circulation division, you will be responsible for providing technical support, service, and repair for our Temperature Management and TherOx product lines throughout the United States and North America.

Key Responsibilities
  • Respond to customer requests for technical support, including telephone and email support, hands-on troubleshooting, and repair activities.
  • Schedule and perform Planned Preventive Maintenance, troubleshooting, repair, and testing of Temperature Management and TherOx product lines at customer hospital sites or at the ZOLL service center.
  • Work in accordance with all current released procedures, test methods, and forms for the full range of ZOLL Temperature Management and TherOx product lines.
  • Complete all required service documentation in ZOLL systems in a timely manner for device service history files and compliance regulations.
  • Provide technical training of ZOLL Temperature Management systems to hospital biomedical engineers, ZOLL distributors, or clinical staff as directed.
  • Maintain system setup, removal, service, and other event documentation in compliance with ZOLL and federal medical device reporting requirements.
  • Comply with Corporate and local complaint handling procedures for Temperature Management and TherOx product lines, including device investigations, writing investigation reports, CCR database system entries, and maintaining cooperation with the ZOLL Circulation QA/RA team.
  • Provide input to the ZOLL Circulation USA manufacturing engineering, supply chain, and R&D teams to improve performance and reliability of Temperature Management and TherOx product lines based on findings in the field.
  • Support ZOLL sales, clinical associates, and others as requested with console setup and operational training for ZOLL Temperature Management and TherOx product lines.
Requirements
  • Bachelor's Degree in Electrical Engineering or Biomedical Engineering preferred.
  • 4-6 years of hands-on experience in the troubleshooting and repair of medical equipment in the hospital, clinic, or corporate environment. Hospital Biomed experience highly preferred.
Working Conditions
  • Extreme cold - Occasionally.
  • Extreme heat - Occasionally.
  • Humidity - Occasionally.
  • Wet - Occasionally.
  • Noise - Frequently.
Compensation

The total compensation range for this position is $60,000 to $85,000. The actual compensation may vary based on geographic location, work experience, education, and skill level.

ZOLL Resuscitation is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.