Implementation Manager
4 weeks ago
About the Role:
We are seeking an experienced Implementation Manager to join our Launch team at Spare Inc. As an Implementation Manager, you will be accountable for ensuring successful launches, setting customers up for long-term partnerships, and delivering the most value to customers.
Key Responsibilities:
- Own and manage complex customer onboarding and software implementation projects.
- Understand customers' objectives and requirements and translate them into optimal product configurations and user workflows.
- Work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met.
- Identify customer pain points, propose solutions, and advocate for customers with the Product Team.
- Build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds.
About You:
We are looking for a driven, self-starter person with a willingness to be adaptable in dynamic, fast-paced settings. You should have previous experience in Project Management or Customer Success, managing multiple complex projects or customers simultaneously. Experience in leading SaaS implementations for enterprise-level customers is also a plus.
What We Offer:
- Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world.
- Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team.
- Market-competitive pay: We benchmark roles annually to attract and retain top talent.
- Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare.
- Flexible work: Work remotely from anywhere in Canada, in your own time zone.
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