Resident Services Manager

4 weeks ago


San Jose, California, United States Santa Clara Cnty Hsg Auth Full time
Job Description

At the Santa Clara County Housing Authority, we are seeking a highly skilled Resident Services Manager to lead the development and implementation of programs aimed at enriching resident and community services.

The ideal candidate will be responsible for monitoring and evaluating program performance, collaborating with various agency departments, and engaging with community stakeholders and individuals with lived experience to ensure effective planning and continuous improvement.

This position will require some evening and weekend hours.

We are committed to creating innovative programs that empower individuals and foster community engagement.

Key Responsibilities:

  • Develop and implement programs aimed at enriching resident and community services
  • Monitor and evaluate program performance
  • Collaborate with various agency departments
  • Engage with community stakeholders and individuals with lived experience

Requirements:

  • Bachelor's degree in program administration, case management, social work, or a closely related field
  • Four years of progressively responsible experience in the administration of housing programs or other social service programs
  • Two years of lead or supervisory experience

Our Ideal Candidate:

  • Leader & Strategic Capability
  • Exceptional Communicator
  • Judgement & Decision Making
  • Advancing Inclusivity and Leveraging Diversity
  • Customer Service


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