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Hotel Front Desk Representative

2 months ago


Gainesville, Georgia, United States McKibbon Hospitality Full time
Hotel Front Desk Agent Job Description

We are seeking a friendly and efficient Hotel Front Desk Agent to join our team at McKibbon Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Anticipate and respond to guests' needs in a timely and welcoming manner.
  • Maintain positive guest relations at all times, resolving any issues or complaints promptly and professionally.
  • Process guest check-ins, verifying registration information and ensuring accurate room assignments.
  • Handle overbooked or 'walked' guests, communicating effectively with other departments to resolve any issues.
  • Accept and record wake-up call requests, ensuring guests are well taken care of.
  • Communicate pertinent guest information to designated departments, ensuring seamless service delivery.
  • Train with and learn Food and Beverage operations to fill in as needed, providing excellent service to our guests.
Requirements:
  • Previous experience working as a front desk agent or in a similar role.
  • A high school diploma or equivalent vocational training certificate.
  • Experience working at a hotel establishment is highly desired.
  • Proficiency with computers and basic math skills.
  • The ability to provide excellent customer service and maintain a professional demeanor at all times.
  • The ability to input and access information in the property management system and/or points-of-sale system.
Ideal Skills & Qualities:
  • Great verbal and written communication skills.
  • The ability to create a fun and supportive working environment.
Perks & Benefits:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part-time employment:

  • Comprehensive benefits package including medical, dental, and vision.
  • Life insurance.
  • Pet Insurance.
  • Short and long-term disability.
  • Paid time off and holidays.
  • Tuition reimbursement.

Financial & Occupational Wellness: All Associates

  • Competitive Compensation with incentives (incentives vary by position).
  • 401K Savings Plan with 50% matching funds.
  • Associate referral program.
  • Brand and company training classes, workshops, and conferences for career growth and development (varies by position).
  • Wellbeats APP to support physical and mental wellness.

Personal Wellness: All Associates

  • Fundraising matching funds program.
  • Volunteer opportunities.
  • 24/7 chaplain services.
  • Exclusive hotel rate discounts.