Front Desk Receptionist

6 days ago

Greensboro, North Carolina, United States Tri - Lift Industries Inc. Full time
Job Description

Tri-Lift Industries, Inc. is a third-generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, and Liugong forklifts as well as aerial equipment and solutions, covering North Carolina, South Carolina, and Virginia.

Our vision and mission is to be THE trusted long-term material handling partner in the market by delivering proven industry-leading products and services designed to enhance our customers' business. We stand by our core values that provide passion, professionalism, integrity, and teamwork. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short and long-term disability, matching 401(k) Plan, and company clothing. Candidates must pass a pre-employment drug test and background check.

Benefits Include:

  • Competitive Compensation and PTO
  • 401(k) Plan that Matches 4%
  • Medical, Dental, and Vision Insurance
  • Company Paid Short and Long-Term Disability
  • Company Paid Life Insurance with Additional Purchase Options
  • Company Paid Holidays

Hourly Range: $14 - $17

Job Summary:

As a Receptionist, you will be answering and transferring all incoming calls from customers, vendors, and employees to the appropriate person or department. Perform accounting and clerical tasks related to the efficient maintenance and processing of accounts receivable and other business transactions. This position is also responsible for processing customer payments, verifying customer invoices, contacting customers when accounts become past due, and verifying and reconciling invoices and accounts receivable to the general ledger.

Essential Duties and Responsibilities:

  • Reconcile processed work by verifying entries and comparing system reports to balances.
  • Answer all incoming phone calls with professionalism and according to company guidelines.
  • Process all incoming and outgoing mail.
  • Prepare daily deposits for checks, credit card payments, cash, and other.
  • Process any customer credit card payments using the appropriate software.
  • Print and review invoices daily.
  • Track all open invoices waiting on purchase orders and invoices on hold.
  • Monitor the purchase order email address and notify the appropriate person/department for customer purchase orders.
  • Organize and effectively file any information to be processed by this position.
  • Review customer invoices for accuracy (including sales tax) and any potential issues.
  • Maintain accounting ledgers by verifying and posting account transactions.
  • Maintain updated customer files and records, including credit card information.
  • Initiate verbal and/or written communication to customers who have a past due balance and to those who require emailed invoices.
  • Assist in monthly closings.
  • Assist in other areas of accounting and office roles as needed.
  • Receive and monitor bank transactions to include wire-in and ACH deposits. Track activity between bank accounts for these transactions.
  • Provide supporting documentation for audits.
  • Act in a professional manner and provide superior customer service.
  • Responsible for seeking educational opportunities and self-improvement for personal growth and development.
  • Follow all company operating and process procedures.

Typical Work Schedule: Monday through Friday 8:00 am to 5:00 pm.

Key Performance Indicators: These are key indicators that will be maintained and managed by the Controller for the department and all personnel.

    • Effective processing of phone calls. Calls should be professional and routed to the appropriate person/department quickly. This position should be able to place a call on hold while picking up another call during busy periods.
    • Daily deposits must be 100% accurate in preparation for the bank.
    • Internal and external verbal and written communication must be professional.
    • Mailed and emailed invoices must be addressed to the correct person and company to ensure an invoice is not delivered to the wrong customer.
    • Customer credit card payments must be handled securely and properly. All required information must be filed in the appropriate place.
    • Assigned accounts receivable tasks must be completed by the due date. Any pending or recurring items must be tracked and updated per instruction.
    • Attendance and punctuality. Must follow company guidelines.

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