Sales and Service Operations Manager

3 weeks ago


Greensboro, North Carolina, United States Goldfish Swim School - Gilbride Management Group (GMG) Full time

Job Summary:

As a Sales and Service Operations Manager at Goldfish Swim School - Gilbride Management Group (GMG), you will oversee the quality and success of the sales & service/front desk operations, including sales functions, customer service, retail, vending, and workplace employee activities.

Key Responsibilities:

  • Provides leadership, discipline, and constructive feedback to Front Desk Representatives.
  • Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
  • Assists in the management of Front Desk staff to ensure high productivity, excellent performance, and positive employee satisfaction.
  • Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale, and promotional items.
  • Provides sales and marketing training to all qualified sales staff.
  • Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
  • Conducts all new hire training (front desk based).
  • Responsible for the overall cleanliness of the facility.
  • Hosts monthly workshops with employees (front desk related).
  • Sets sales incentives for front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
  • Fulfills other duties or responsibilities as assigned by the Employer.

Requirements:

  • 2 or more years of Sales experience.
  • 2 or more years of Customer Service experience.
  • Ability to work with children.
  • Excellent interpersonal communication and organizational skills.
  • Certifications: Willing to be trained as a swim instructor - training will be provided. Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish.
  • Job Type: Full-time.


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