Sales and Service Operations Manager
3 weeks ago
Job Summary:
As a Sales and Service Operations Manager at Goldfish Swim School - Gilbride Management Group (GMG), you will oversee the quality and success of the sales & service/front desk operations, including sales functions, customer service, retail, vending, and workplace employee activities.
Key Responsibilities:
- Provides leadership, discipline, and constructive feedback to Front Desk Representatives.
- Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
- Assists in the management of Front Desk staff to ensure high productivity, excellent performance, and positive employee satisfaction.
- Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale, and promotional items.
- Provides sales and marketing training to all qualified sales staff.
- Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
- Conducts all new hire training (front desk based).
- Responsible for the overall cleanliness of the facility.
- Hosts monthly workshops with employees (front desk related).
- Sets sales incentives for front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
- Fulfills other duties or responsibilities as assigned by the Employer.
Requirements:
- 2 or more years of Sales experience.
- 2 or more years of Customer Service experience.
- Ability to work with children.
- Excellent interpersonal communication and organizational skills.
- Certifications: Willing to be trained as a swim instructor - training will be provided. Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish.
- Job Type: Full-time.
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