Account Manager

1 week ago


New York, New York, United States Quality Protection Services (QPS) Full time
Job Title: Account Manager

At Quality Protection Services (QPS), we are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for maintaining QPS's client relationships and ensuring that service is delivered in a manner that meets our standards, the expectations of our clients, and the terms of our contracts.

Key Responsibilities:
  • Manage and maintain QPS's client relationships to ensure high levels of customer satisfaction and retention.
  • Oversee the performance of security officers and on-site supervisors to ensure compliance with QPS's standards and client expectations.
  • Identify opportunities for additional security services and develop strategies to increase revenue.
  • Collaborate with property management to discuss, listen to, and identify concerns about staffing and operational needs/requirements.
  • Communicate with the property manager a minimum of one week before each holiday, special event, regarding additional security coverage and coordinate such additional coverage with the dispatcher.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 2 years of experience in a customer service or account management role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Quality Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by federal, state or local law.


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