Fitness Services Manager

1 month ago


Deltona, Florida, United States Crunch Fitness - Northeast Florida Full time
Job SummaryAs a key member of the Crunch Fitness - Northeast Florida team, the Fitness Services Manager will play a pivotal role in driving member engagement and retention through our paid Personal Training Services. This individual will be responsible for developing and executing strategies to meet and exceed new client acquisition and existing client retention goals. Key responsibilities include managing the front-end selling process of the CrunchOne Kickoff, coaching and guiding personal trainers on sales techniques, and owning the client journey through our paid programming. The ideal candidate will possess strong leadership and communication skills, with a proven track record in sales and customer service. Additionally, they will have a deep understanding of personal training techniques and program design, as well as experience in coaching and motivating groups. If you are a results-driven professional with a passion for fitness and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Develop and execute strategies to meet and exceed new client acquisition and existing client retention goals
  • Manage the front-end selling process of the CrunchOne Kickoff
  • Coach and guide personal trainers on sales techniques
  • Owning the client journey through our paid programming
  • Communicate and uphold company standards, leading by example
  • Ensure proper execution and communication of the Client Journey, with emphasis on the first 90 days
  • Ensure all personal trainers are delivering high-quality programs to clients, backed by a scientific rationale
  • Manage schedules and direct resources as informed by key performance indicators
  • Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance
  • Maintain reports and data for clarity into performance of the business


Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 1-2 years of experience as a personal trainer, with a focus on sales and customer service
  • Strong leadership and communication skills, with a proven track record in sales and customer service
  • Deep understanding of personal training techniques and program design
  • Experience in coaching and motivating groups
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions


Certifications
  • ACSM Certified Personal Trainer
  • ACE Personal Trainer Certification
  • The Cooper Institute Personal Trainer Certification
  • IFPA Personal Fitness Trainer Certification
  • NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
  • NESTA Personal Fitness Trainer Certification
  • NFPT Personal Trainer Certification
  • NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist


Physical Requirements
  • Ability to work in a club office, move about club floors and rooms, review, revise, and create club paperwork, communicate with employees, members, and the public
  • Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures
  • Regularly required to lift up to 50 pounds


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