Fitness Services Manager
1 month ago
Key Responsibilities
- Develop and execute strategies to meet and exceed new client acquisition and existing client retention goals
- Manage the front-end selling process of the CrunchOne Kickoff
- Coach and guide personal trainers on sales techniques
- Owning the client journey through our paid programming
- Communicate and uphold company standards, leading by example
- Ensure proper execution and communication of the Client Journey, with emphasis on the first 90 days
- Ensure all personal trainers are delivering high-quality programs to clients, backed by a scientific rationale
- Manage schedules and direct resources as informed by key performance indicators
- Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance
- Maintain reports and data for clarity into performance of the business
Requirements
- Bachelor's degree in a related field or equivalent experience
- 1-2 years of experience as a personal trainer, with a focus on sales and customer service
- Strong leadership and communication skills, with a proven track record in sales and customer service
- Deep understanding of personal training techniques and program design
- Experience in coaching and motivating groups
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
Certifications
- ACSM Certified Personal Trainer
- ACE Personal Trainer Certification
- The Cooper Institute Personal Trainer Certification
- IFPA Personal Fitness Trainer Certification
- NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
- NESTA Personal Fitness Trainer Certification
- NFPT Personal Trainer Certification
- NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist
Physical Requirements
- Ability to work in a club office, move about club floors and rooms, review, revise, and create club paperwork, communicate with employees, members, and the public
- Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures
- Regularly required to lift up to 50 pounds
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