IT Support Specialist

1 week ago


North East, United States Cecil College Full time
About the Role

Cecil College is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to students, staff, and faculty, ensuring seamless access to technology and resources.

Key Responsibilities
  • Provide timely and effective technical support via phone, email, and in-person interactions
  • Log and document service requests and issues in a timely manner
  • Troubleshoot and resolve low to medium complexity issues with guidance from supervisor and/or other IT staff
  • Research questions using available information resources
  • Work collaboratively with other IT staff to ensure requests and issues are handled efficiently
  • Identify and escalate situations requiring urgent attention
  • Escalate issues to the appropriate IT staff as needed in a timely manner
  • Assist with installation, configuration, deployment, and ongoing usability of laptop/desktop computers, peripheral equipment, and software
  • Troubleshoot Windows & Mac application software and operating systems to diagnose and resolve problems
  • Utilize remote support software to resolve technical issues in a timely manner
  • Assist with IT Inventory as needed
  • Setup/configure/maintain printers for staff, faculty, and classrooms
  • Setup/configure employee cell phones as requested
Requirements
  • High School Diploma required; Associate's degree preferred
  • Experience with Windows and Mac computers
  • Prior working knowledge of Microsoft products
  • Technical knowledge of computer and networking hardware
  • General knowledge of applications, including MS Office products
  • Basic Canvas knowledge preferred
  • A+ Certification is preferred
  • Strong troubleshooting skills
  • Good communication skills
  • Strong Customer service
Work Environment

This position supports information technology at Cecil College's main campus in North East, MD, and the additional location in Elkton, MD, and all additional instructional sites. Travel between these locations is required.

We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status, or any other status protected by federal, state, or local law.



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