Night Auditor/Front Desk Agent- Holiday Inn

2 months ago

Boca Raton, United States Lexima Full time
Position Summary

The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. They are also responsible for providing attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on

Position Type and Expected Hours of Work

This is a full-time benefit eligible position. This position typically works during the 11pm - 7am. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.

Essential Job Functions
•Greet and welcome all guests approaching the front desk in accordance with Lexima Hotels/Brand Standards.
•Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift.
•Handle check-ins and check-outs in a friendly, efficient and courteous manner.
•Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).
•Be aware of all rates, packages and special promotions.
•Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
•Fully understand and be able to operate all relevant aspects of the front desk computer system.
•Focus on his/her role in contributing to guest satisfaction surveys.
•Prepare coffee set-up each morning prior to serving time.
•Pass and maintain food handlers license as required by hotel.
•Balance daily reports and identify and correct any errors.
•Maintain cashiering responsibilities as per front office procedures.
•Ensure correct and accurate cash handling while at the front desk.
•Distribute or tabulate any work as outlined by management
•Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured.
•Have a thorough working knowledge of security procedures.
•Train any new Night Auditors as requested by management.
•Keep working areas neat and organized.
•Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements.
•Maintain a professional and friendly demeanor at all times.
•Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
•Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
•Demonstrate a genuine care and commitment to guest service.
•Participate in all-employee meetings, events and other functions required by management.
•Perform any other duties as requested by management.

Work Environment

This position will be located at a hotel and primarily work behind a desk and in public spaces.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
•Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
•Occasionally lift and/or move up to 25 pounds.
•Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
•Ability to stand during the entire 8 hour shift.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position. Travel for annual training and conferences may be required.

Required Education and Experience
•High school diploma or equivalent required.
•Previous hospitality experience preferred.
•Knowledge of accounting principles.
•Experience handling cash, accounting procedures and general administrative tasks.
•Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
•Effective oral and written communication skills.
•Must be fluent in English.

E-Verify

Lexima participates in E-Verify for every employee.

EEO Statement

Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lexima is an EEO employer - M/F/Vets/Disabled

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