Senior System Administrator

2 weeks ago


Annapolis Junction, Maryland, United States Orion Consortium Full time
Job Overview

Position Summary:
The Senior System Administrator will be responsible for ensuring the optimal performance and security of Windows desktop systems within the organization.

Key Responsibilities:

  • Advanced Technical Support:
    Deliver third-level support for escalated Windows desktop issues, diagnosing and resolving intricate hardware and software challenges. Conduct root cause analysis for recurring problems and implement sustainable solutions.
  • System Maintenance and Optimization:
    Guarantee the stability, security, and efficiency of Windows desktop environments. Apply necessary patches, updates, and configuration modifications to uphold compliance and security protocols. Monitor system performance proactively to mitigate potential issues.
  • Incident and Problem Management:
    Oversee and resolve high-priority incidents and problems within established service level agreements (SLAs). Document resolutions and create knowledge base articles to enhance future support processes. Conduct post-incident reviews to identify areas for improvement.
  • Collaboration and Project Support:
    Collaborate with cross-functional IT teams on various projects, offering expertise on Windows desktop environments. Assist in the design and implementation of innovative technologies and solutions. Participate in the planning and execution of system upgrades and migrations.
  • User Support and Training:
    Provide guidance and training to Tier 1 and Tier 2 support personnel. Assist end-users with complex technical issues, delivering advanced troubleshooting support.
  • Documentation and Reporting:
    Maintain precise and current documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other relevant metrics as required.

Mandatory Skills:
Expertise in advanced troubleshooting and diagnosing complex issues. Proficiency in Active Directory, Group Policy, and network configurations. In-depth knowledge of Windows operating systems (Windows 10, Windows 11) and associated technologies.

Desired Skills:
Exceptional communication and interpersonal abilities. Experience with endpoint security solutions. Familiarity with scripting and automation (e.g., PowerShell). Knowledge of system imaging, deployment, and management tools (SCCM, MDT). Understanding of cloud services and integration (e.g., Microsoft Azure). Knowledge of ITIL framework and best practices. Strong documentation and organizational skills. Comprehensive understanding of hardware components, peripheral devices, and drivers.

Certifications Required:
IAT Level II certification required. CompTIA Security+ CE.

Education/Experience:
High School diploma or GED with 20 years of experience; Bachelor's degree with 15 years of experience.

Position requires a TS/SCI clearance.

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