Associate Aftermarket Solutions Specialist

2 weeks ago


Little Ferry, New Jersey, United States Dassault Aviation Full time
Job Summary:

We are seeking a highly motivated and detail-oriented Associate Aftermarket Engineer to join our team. As an Associate Aftermarket Engineer, you will play a key role in supporting customer requests and demands pertaining to aftermarket solutions. You will assist Project Managers in STC developments, conduct in-depth data research, analyze problems, and formulate technical solutions.

Key Responsibilities:
  • Provide first-level response to customer requests, categorize requests, research existing documentation, and seek help from colleagues as needed.
  • Monitor customer experience through interface with different departments to manage STC kits level and production.
  • Generate and update "Aftermarket Solution Commercial Summary" sheets, gathering all pertinent information relevant to the sale of aftermarket solutions offered.
  • Identify repetitive customer requests needing a new solution developed or a process changed to improve customer experience.
  • Monitor regulatory requirements and gain knowledge on Falcon aircraft architecture and systems.
  • Assist Level 2 responders with STC documentation as required.
  • Assist Project Managers with STC development tasks as required.
  • Maintain fleet configuration status trackers.
Additional Responsibilities:
  • Update and maintain processes specific to Department functions.
  • Work with Marketing to promote STC Sales.
  • Special projects related to STCs and mods of aircraft as assigned by Management.
  • Identify potential STC projects.
Minimum Required Qualifications:
  • BS Degree (Aviation discipline preferred) from an accredited University.
  • Equivalent education may be considered.
  • Entry-level position - internship in aerospace industry preferred.
Skills and Abilities:
  • Excellent communication skills.
  • Good interpersonal skills.
  • Ability to be detail-oriented.
  • Computer skills.
Work Environment:

Typical office environment including a workstation, air conditioning, and heating. Domestic and international travel when necessary to accomplish responsibilities (approximately 5% travel). Occasional requirement is to visit and inspect aircraft in hangar and components in vendor service shops. Work overtime as required to accomplish tasks.



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