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Service Advisor

2 months ago

Wilmington, Delaware, United States MileOne Autogroup Full time
Service Advisor Job Description

Lexus of Wilmington is seeking a skilled Service Advisor to join our elite service department. As a leader in customer service, we have customers and leadership who are committed to the Lexus brand - and you. Our Service Advisor will greet customers and consult with them on their vehicle service needs, providing industry-leading customer service and ensuring that all vehicle service care and manufacturer's warranty specifications are met.

Key Responsibilities:
  • Provide exceptional customer service and ensure customer satisfaction
  • Schedule and manage service appointments and service estimates
  • Address and resolve customer complaints in a timely and professional manner
Requirements:
  • Prior experience in automotive service writing, luxury line service experience preferred
  • Working knowledge of basic car functions, characteristics, and operations
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
What We Offer:

MileOne Autogroup is committed to taking care of our employees and their families. We offer a range of benefits and programs designed to help our employees succeed both at home and in the workplace. These include health and financial benefits, training and mentoring, an Employee Purchase Program, the MileOne Support Fund, the NextMile Scholarship Program, an Employee Assistance Program, and more.

MileOne Autogroup is an equal opportunity employer and maintains a drug-free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.