Automotive Service Operations Director
3 weeks ago
We are seeking an experienced Automotive Service Operations Director to lead our service team at Gerald Auto Group.
Responsibilities- Conduct daily client meetings to identify potential service issues and ensure operational efficiency.
- Maintain daily sales and production records, adhering to management guidelines.
- Review and evaluate service sales performance, driving revenue growth and customer satisfaction.
- Staff technical teams according to production requirements, ensuring maximum productivity.
- Remain current on new products and changes to existing products, applying expertise to drive business success.
- Maintain department finances within established parameters, ensuring fiscal responsibility.
- Ensure proper repair-order flow, maximizing productivity and customer satisfaction.
- Monitor and control all warranty activity, ensuring compliance with policies and procedures.
- Adhere to dealership policy on client vehicle care and operation, upholding the highest standards of excellence.
- Administer payroll for service staff in cooperation with the payroll department.
- Enforce OSHA requirements, procedures, and regulations, prioritizing employee safety.
To be successful in this role, you will need:
- An Associate's degree or equivalent from a two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
- Excellent leadership and communication skills, with a proven track record of driving results.
- The ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong analytical and problem-solving skills, with a focus on process improvement.
- A competitive salary of $85,000 - $110,000 per year, commensurate with experience.
- A comprehensive benefits package, including medical, dental, vision, STD, and life insurance options.
- Paid vacation, PTO, and holidays.
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Automotive Service Operations Manager
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