Automotive Service Operations Director

3 weeks ago


Matteson, Illinois, United States Gerald Auto Group Full time
Job Overview

We are seeking an experienced Automotive Service Operations Director to lead our service team at Gerald Auto Group.

Responsibilities
  • Conduct daily client meetings to identify potential service issues and ensure operational efficiency.
  • Maintain daily sales and production records, adhering to management guidelines.
  • Review and evaluate service sales performance, driving revenue growth and customer satisfaction.
  • Staff technical teams according to production requirements, ensuring maximum productivity.
  • Remain current on new products and changes to existing products, applying expertise to drive business success.
  • Maintain department finances within established parameters, ensuring fiscal responsibility.
  • Ensure proper repair-order flow, maximizing productivity and customer satisfaction.
  • Monitor and control all warranty activity, ensuring compliance with policies and procedures.
  • Adhere to dealership policy on client vehicle care and operation, upholding the highest standards of excellence.
  • Administer payroll for service staff in cooperation with the payroll department.
  • Enforce OSHA requirements, procedures, and regulations, prioritizing employee safety.
Requirements

To be successful in this role, you will need:

  • An Associate's degree or equivalent from a two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
  • Excellent leadership and communication skills, with a proven track record of driving results.
  • The ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong analytical and problem-solving skills, with a focus on process improvement.
Benefits
  • A competitive salary of $85,000 - $110,000 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, vision, STD, and life insurance options.
  • Paid vacation, PTO, and holidays.


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