Automotive Service Consultant

3 days ago


Matteson, Illinois, United States Gerald Auto Group Full time
Job Overview

The Gerald Auto Group seeks a highly skilled and customer-focused Automotive Service Consultant to join our team.

About the Role:

  • Greet service department customers promptly and courteously, establishing a positive first impression.
  • Listen attentively to each customer's needs and clearly articulate repair requirements to our technicians.
  • Upsell recommended services using low-pressure, high-integrity methods, ensuring customers receive optimal value.
  • Provide accurate estimates of repair and maintenance costs, fostering trust and transparency.
  • Adhere to dealership policy on customer vehicle care and operation, guaranteeing exceptional standards.
  • Follow up on each repair, keeping customers informed of progress and exceeding expectations.
  • Sell and manage extended warranties, protecting customers' investments.
  • Inspect repair quality and ensure all work is complete, guaranteeing satisfaction.
  • Notify customers when vehicles are ready for pick-up, facilitating seamless returns.
  • Review and explain repairs and associated costs with customers, providing clarity and confidence.
  • Handle minor customer concerns and complaints, resolving issues efficiently.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving excellence.
Compensation and Benefits

The estimated salary for this role is $55,000 - $65,000 per year, commensurate with experience. Our comprehensive benefits package includes:

  • Training for career advancement, empowering growth and development.
  • Medical, dental, and vision insurance, prioritizing employees' well-being.
  • 401K and profit-sharing, promoting long-term financial security.
  • Paid vacations and holidays, allowing relaxation and rejuvenation.
  • A great environment and a drug-free workplace, fostering a healthy and productive atmosphere.

About Us:

The Gerald family has been selling automobiles in the Chicago area since the mid-1930s, earning a reputation for honesty and excellence. We prioritize our customers, striving to exceed their expectations in every interaction.



  • Matteson, Illinois, United States Gerald Auto Group Full time

    Job OverviewWe are seeking a skilled Automotive Service Expert to join our team at Gerald Auto Group. As a key member of our service department, you will be responsible for delivering exceptional customer experiences while ensuring the highest quality of work.**Job Responsibilities**Vehicle Inspection and Diagnosis: Conduct thorough inspections of client...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Job SummaryWe are seeking a highly skilled Service Advisor to join our team at Gerald Auto Group. This is an excellent opportunity for a results-driven individual to take their career to the next level.The successful candidate will be responsible for managing the sales, productivity, and profitability of our service center. They will work closely with our...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Job SummaryWe are seeking an accomplished Automotive Service Operations Manager to lead our Honda service team at Gerald Auto Group. As a key member of our dealership, you will be responsible for driving business growth, ensuring exceptional customer experiences, and developing high-performing teams.

  • Parts Consultant

    2 days ago


    Matteson, Illinois, United States Gerald Auto Group Full time

    Job DescriptionThe Automotive Parts Advisor is responsible for providing excellent customer service at the service counter, answering phone calls and filling online wholesale parts orders, maintaining inventory bins and shelves, inspecting and returning damaged parts, and keeping all areas organized and clean.This role requires previous automotive parts...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Job OverviewWe are seeking an experienced Automotive Service Operations Director to lead our service team at Gerald Auto Group.ResponsibilitiesConduct daily client meetings to identify potential service issues and ensure operational efficiency.Maintain daily sales and production records, adhering to management guidelines.Review and evaluate service sales...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    About Gerald Auto GroupGerald Auto Group is a leading automotive retailer in Matteson, committed to excellence in customer satisfaction and employee development. We offer a dynamic work environment, competitive compensation, and opportunities for career advancement.As an Automotive Parts Advisor, you'll be responsible for managing inventory, analyzing...


  • Matteson, Illinois, United States Cox Communications, Inc. Full time

    We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Cox Automotive.About the RoleIn this role, you will be responsible for providing exceptional customer service to clients through various communication channels, including phone, email, and chat. As a Customer Service Representative, you will be the...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Unlock Your Career PotentialGerald Nissan of Matteson is a leading automotive dealership seeking highly motivated and results-driven sales professionals to join our team.We are committed to providing exceptional customer service and strive to exceed our customers' expectations. As a Sales Consultant, you will play a vital role in ensuring our customers have...


  • Matteson, Illinois, United States Mavis Tire Supply Full time

    Establish your career at Mavis Tires & Brakes, a leading automotive service and retail tire sales chain in the United States. We are seeking experienced Automotive Store Managers to lead our state-of-the-art stores in the Matteson, IL area.Job OverviewMavis offers competitive salaries and benefits to drive sales growth and profitability while ensuring...

  • Automotive Leader

    6 hours ago


    Matteson, Illinois, United States Gerald Auto Group Full time

    Job OverviewWe are looking for an Automotive General Manager to join our team at the Gerald Auto Group in the Chicago area.This is a leadership role that requires someone who can drive sales growth, improve customer satisfaction, and foster a positive work environment.Salary: $125,000 - $160,000 per year, based on experience.Key ResponsibilitiesFoster a...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Job OverviewGerald Auto Group is seeking a highly skilled and experienced Senior Automotive Technician to join our team. As a key member of our service department, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest standards of workmanship.Key ResponsibilitiesDiagnose and repair complex vehicle issues with...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Role Overview:This exciting opportunity offers a competitive salary and excellent benefits package. As a key member of our service team, you will be responsible for leading by example and driving results through effective leadership, technical expertise, and operational efficiency. If you're passionate about delivering exceptional customer experiences and...

  • Service Advisor

    1 day ago


    Matteson, Illinois, United States Gerald Auto Group Full time

    Job OverviewThe Gerald Auto Group has been a leading automotive dealership in the Chicago area for decades, serving the local community with excellence and dedication. As we continue to grow and expand our services, we are seeking a highly motivated and experienced Service Advisor to join our team.


  • Matteson, Illinois, United States Gerald Auto Group Full time

    About the RoleWe are seeking a skilled Automotive Parts Director to join our team at Gerald Auto Group. The successful candidate will have a proven track record of managing an efficient parts department, with a strong focus on customer service and inventory control.Key ResponsibilitiesDevelop and implement effective operational plans to drive sales growth...


  • Matteson, Illinois, United States Joylamb, Inc. an authorized franchisee of JaniKing Full time

    Job OverviewWe are seeking an Sales Consultant Sales Representative to drive company revenue through effective sales strategies and exceptional customer service.

  • Automotive Inspector

    3 weeks ago


    Matteson, Illinois, United States Alliance Inspection Management, LLC Full time

    Job OverviewWe are seeking a skilled Automotive Inspector to join our team at Alliance Inspection Management, LLC.Company OverviewAlliance Inspection Management, LLC is a leading provider of vehicle inspection and floorplan audit services. Our comprehensive range of services verifies the condition of new, off-lease, and fleet vehicles across various...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    About UsThe Gerald Auto Group has been serving the Chicago area since the 1930s, earning a reputation for honesty and excellence.We value our customers above all else, striving to provide a positive experience with every interaction.This role is an opportunity to join a team dedicated to customer satisfaction and community involvement.Key...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    We are a family-owned dealership with a long history of serving the Chicago area, known for our dedicated team and customer-focused approach. Our service center is seeking a skilled Service Advisor to lead our team, working closely with technicians and customers to provide excellent service and meet their needs. Key responsibilities include sales,...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Join us at Gerald Honda of Matteson as a Service Advisor and embark on a rewarding career journey. In this role, you will be responsible for:Key ResponsibilitiesSales and service support.Customer communication and relations.Data entry and record-keeping.You will also have opportunities to:Develop your skills and knowledge through accredited training...


  • Matteson, Illinois, United States Gerald Auto Group Full time

    Automotive Parts Delivery Driver OpportunityGerald Kia / Nissan of Matteson is seeking a reliable and skilled Parts Delivery Specialist to join our team. As the Midwest's largest parts distributor, we offer competitive pay, opportunities for overtime, and career advancement.We employ experts in various roles, including Technicians, Sales Consultants, Service...