Automotive Service Consultant
3 days ago
The Gerald Auto Group seeks a highly skilled and customer-focused Automotive Service Consultant to join our team.
About the Role:
- Greet service department customers promptly and courteously, establishing a positive first impression.
- Listen attentively to each customer's needs and clearly articulate repair requirements to our technicians.
- Upsell recommended services using low-pressure, high-integrity methods, ensuring customers receive optimal value.
- Provide accurate estimates of repair and maintenance costs, fostering trust and transparency.
- Adhere to dealership policy on customer vehicle care and operation, guaranteeing exceptional standards.
- Follow up on each repair, keeping customers informed of progress and exceeding expectations.
- Sell and manage extended warranties, protecting customers' investments.
- Inspect repair quality and ensure all work is complete, guaranteeing satisfaction.
- Notify customers when vehicles are ready for pick-up, facilitating seamless returns.
- Review and explain repairs and associated costs with customers, providing clarity and confidence.
- Handle minor customer concerns and complaints, resolving issues efficiently.
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving excellence.
The estimated salary for this role is $55,000 - $65,000 per year, commensurate with experience. Our comprehensive benefits package includes:
- Training for career advancement, empowering growth and development.
- Medical, dental, and vision insurance, prioritizing employees' well-being.
- 401K and profit-sharing, promoting long-term financial security.
- Paid vacations and holidays, allowing relaxation and rejuvenation.
- A great environment and a drug-free workplace, fostering a healthy and productive atmosphere.
About Us:
The Gerald family has been selling automobiles in the Chicago area since the mid-1930s, earning a reputation for honesty and excellence. We prioritize our customers, striving to exceed their expectations in every interaction.
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