Client Service Specialist
3 weeks ago
We are seeking a highly skilled and dedicated Sr. Client Service Specialist to join our team at Relation Insurance Services. As a key member of our Service team, you will be responsible for assisting the Sales and Account Management teams in servicing and retaining clients.
Key Responsibilities:
- Assist in the day-to-day maintenance of customer files to support the Service team.
- Develop professional business relationships with producers, account managers, and clients.
- Develop, maintain, and demonstrate a thorough knowledge of Personal Lines products and services.
- Actively participate in efforts to gain and deepen client relationships.
- Identify, research, and provide resolution for escalated client issues.
- Assist in the remarketing of renewals to ensure a high level of account retention.
Requirements:
- A Property and Casualty and/or Personal Lines License from the state of domicile.
- High School Diploma.
- Bilingual (English/Spanish) preferred.
- 3+ years of experience in Customer Service, with a preference for individuals with Personal Lines experience.
- Proficiency with computer software and Microsoft Office Suite.
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