Customer Service Representative

2 weeks ago


Anaheim, California, United States the bugman Full time
Job Title: Customer Care Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Job Summary:

The Customer Care Representative will be the primary point of contact for our customers, handling inbound calls, emails, and other forms of communication. You will be responsible for providing accurate and timely information, resolving customer complaints, and escalating complex issues to management as needed.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and other forms of communication
  • Resolve customer complaints and concerns in a timely and professional manner
  • Escalate complex issues to management as needed
  • Update customer accounts and records accurately and efficiently
  • Provide administrative support as needed
Requirements:
  • Minimum 2 years' experience in a customer service or call center environment
  • Successful completion of a drug screening
  • Verifiable references
  • Previous experience with Microsoft Office applications
  • Termite and Pest Control industry experience is desired, but not required
Work Schedule:
  • Full Time
  • Monday through Friday, 9:00am to 6:00pm
  • One Saturday a month required
Attributes Needed to be Successful:
  • You pay attention to detail
  • You are customer focused
  • You are committed to meeting deadlines
  • You are reliable and trustworthy
  • You are a phenomenal teammate
Competitive Benefits and Compensation:
  • $19.00 - $21.00 per hour, Depending on Experience
  • Team Member referral bonuses
  • Awards & Incentives
  • Kaiser Medical
  • UnitedHealth Dental
  • CoPower Vision
  • 401K Retirement Plan
  • Vacation Pay
  • Sick Pay
  • Holiday Pay

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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