Customer Service Representative

1 week ago


Anaheim, California, United States NexGen HVAC & Plumbing Full time
Customer Service Representative

NexGen HVAC & Plumbing is seeking a skilled Customer Service Representative to provide exceptional customer experiences every day. As a key member of our team, you will be responsible for answering calls from existing and potential customers, using a computerized system to track information, troubleshoot issues, and provide product and service information.

What We Offer
  • Market-competitive compensation
  • Generous PTO plan
  • Comprehensive health, vision, and dental plans
  • 401K retirement plan with company match
  • Life insurance, short-term, and long-term disability coverage
  • Special programs, including FSA, EPA, legal services, and identity theft protection
  • Ongoing training for professional development
  • A dynamic, collaborative, and fun work environment
  • Coached and supported career growth
Responsibilities
  • Successfully handle high-volume inbound customer service calls
  • Make and handle high-volume outbound calls
  • Respond to customer inquiries via email
  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products
Qualifications
  • High school diploma or equivalent preferred
  • 1-year customer service experience
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus
  • Fluency in reading, writing, and speaking English
  • Ability to sit for long periods
  • Availability to work evenings and weekends as needed

NexGen HVAC & Plumbing is an equal opportunity employer and welcomes all qualified candidates who are eligible to work in the United States. We do not sponsor applicants or employees who require a visa to work legally.



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