Customer Service Representative

2 weeks ago


Anaheim, California, United States Extron Full time

Customer Support Representative

Extron is a leading developer and manufacturer of professional AV hardware and software solutions. As a Customer Support Representative, you will be the initial point of contact for Extron partners and end users needing audio visual sales/technical support via phone, email, and web requests.

Key Responsibilities:

  • Provide problem-solving support through diagnostic techniques and pertinent questions to determine an appropriate solution based on the customer's needs.
  • Offer Extron product recommendations to meet customer requirements.
  • Respond to customer inquiries through troubleshooting techniques in processes and technical product applications.
  • Build customer relationships and provide exceptional customer service.

Requirements:

  • 2+ years of experience in a helpdesk support environment.
  • Professional, high energy, excellent communication skills (written and verbal).
  • Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics.
  • Ability to work well in a fast-paced professional office environment.

What We Offer:

Salary Range: $22-23 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.



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