Ski Rental Operations Assistant Manager

1 week ago

Stowe, United States Vail Resorts Full time
Job Overview

Embark on an Unforgettable Journey
At Vail Resorts, we offer a multitude of opportunities for our team members to immerse themselves in their love for the outdoors while forging lasting relationships with colleagues and guests from around the globe.

Transitioning through various seasons or embarking on a year-round career with us means you will enjoy some of the most competitive compensation packages in the industry, complimentary Epic pass(es) along with free ski and snowboard lessons, a 40% discount on retail purchases, and the chance to develop through Epic Service - our premier training and development program, as well as wellness benefits to support your success.

Our employees are at the heart of our mission. Delivering the Experience of a Lifetime for our guests begins with you.

Employee Benefits


• Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.

• Additional employee discounts on lodging, dining, equipment, and mountain transportation.

• 401(k) Retirement Plan.

• Employee Assistance Program.

• Comprehensive training and professional development opportunities.

• Referral Program.

For further details, please refer to the Benefits Eligibility Summary.

Position Summary:

Service excellence is the cornerstone of our ethos at Vail Resorts, and our rental team members exemplify this commitment. Responsible for delivering exceptional customer service and store support, our Retail Management personnel are well-informed ambassadors of our brand and culture within our retail environments, ready to assist customers with inquiries and provide premium products.

Position Specifications:

  • Housing: Not Available
  • Outlet: TrueNorth at Stowe Mountain Resort
  • Shift & Schedule Availability: Full Time
  • Expected Pay Range: $27.00 / hour

Key Responsibilities:

Oversee rental operations at the resort's premier rental and demo facility, situated within the resort's exclusive on-hill lodging:

  • Supervise and manage the rental fleet; including tuning and maintenance, inventory oversight, overdue rental recovery, pre-season and weekly ASTM testing, incident inspection and reporting, and end-of-season fleet retirement.
  • Coordinate daily equipment dispatch, evening rental returns, and overnight storage of rentals.
  • Monitor and fulfill advance rental reservations while assisting daily walk-in rental/demo customers.
  • Provide guidance and assistance to retail and rental customers regarding proper ski boot fitting and adjustments, as well as ski binding functionality, mounting, adjustments, and testing.
  • Complete all required training and certification from ski binding manufacturers, ensuring that all rental staff meet annual binding certification standards.
  • Assist in leading daily store operations, tracking sales performance and budgets, including scheduling and payroll; act as manager-on-duty in the absence of the Store Manager.
  • Maintain daily records for performance, sales metrics, inventory control, and Rental KPIs (key performance indicators) such as rental cycle times, equipment upgrades, and damage waiver capture.
  • Support the hiring and training of employees in the Rental Operations System (RPOS), Point of Sale system operations (APTOS), online rental reservation system, rental/demo and retail product knowledge, guest service, sales techniques, and loss prevention policies and procedures.
  • Observe team performance and behavior to provide constructive feedback and direction, offering recognition or corrective action as necessary.
  • Stay informed on product knowledge and deliver outstanding customer service through prompt responses to customer inquiries, suggestions, complaints, and recognition.
  • Engage in leadership forums to provide feedback and input on store performance, training, and continuous improvement opportunities.
  • Perform other duties as assigned or required, including specialized areas such as retail merchandising and inventory management.

Qualifications:

  • High School Diploma or GED Equivalent; Business area training or education preferred.
  • 1-3 years of supervisory experience in rentals; ski industry experience preferred.
  • Ability to thrive in a fast-paced retail environment, multitasking and managing multiple customers.
  • Flexibility to work a varied schedule including nights, holidays, and weekends.
  • Must possess fluent communication skills in English.

The expected pay range is $25 - $27. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID 504035
Job Code Function: Store Operations

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