Customer Experience Ambassador

3 days ago


San Diego, California, United States Planet Fitness Full time

Overview: We're looking for a Customer Experience Ambassador to join our team at Planet Fitness. As a key member of our staff, you'll be responsible for delivering exceptional customer service and ensuring our members have an outstanding experience.

Key Responsibilities:

  • Provide exceptional customer service to members and guests.
  • Manage front desk activities, including answering phones, checking members in, and facilitating new member sign-ups.
  • Take prospective members on tours of our facilities and showcase our amenities.
  • Help members download our mobile app and ensure they have a seamless experience.
  • Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.

Requirements:

  • Previous customer service experience preferred.
  • Basic computer proficiency required.
  • A passion for fitness and health is essential.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills and ability to interact positively with members and colleagues.
  • Demonstrate strong listening skills and problem-solving abilities.

We Offer: A competitive hourly rate of $16.85 per hour, a supportive work environment, and opportunities for growth and development. If you're a motivated and customer-focused individual who enjoys working in a dynamic environment, we encourage you to apply for this exciting opportunity.



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