Senior Leasing Associate-Lydian

4 weeks ago

Oakland, California, United States Holland Partner Group Full time
Job Summary

The Senior Leasing Associate-Lydian is responsible for leasing apartment homes to potential residents and encouraging renewals while providing excellent customer service and mentorship to Sales Associates, in accordance with Holland Partner Group's Core Values. This role requires a strong understanding of Landlord Tenant and Fair Housing Laws, as well as excellent communications and organizational skills.

Key Responsibilities
  • Work closely with property leadership to ensure staff is trained, motivated, and functioning as an effective team.
  • Manage resident retention and lease renewal programs to maintain occupancy levels at company standards.
  • Review Competitive Market Analysis with Sales Associates and provide feedback for improvement.
  • Regularly inspect and provide recommendations on the Perfect Sales Presentation, SWOTS, Tour Decks, Goal Boards, Lead2Lease, vacant units, models, and office areas.
  • Review move-in files and confirm move-in activity, then work with the Property Manager to ensure effective communication and coordination between the property and HCSC.
  • Work with Property Manager on property reporting (i.e. SODA's and delinquency) to ensure accurate information and submission deadlines are met.
  • Participate in pricing and owner calls and lead investor tours, providing informed and professional information as requested.
  • Responsible for the full cycle of leasing apartment homes, following the Point of Sale Process.
  • Assist Sales Associates in working through resident issues, involving the Property Manager if necessary.
  • Work with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities, through the Point of Sale Renewal program.
  • Collect security deposits, rents, and all other funds associated with leasing and document each transaction properly in the community's management software system.
  • Maintain confidentiality of sensitive documents and information.
  • Participate in Market Surveys, Quarterly Competitive Market Assessments, and Outreach Marketing activities to support the success of the property.
  • Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
  • Represent the community and Holland Partner Group in a professional manner at all times.
  • Conform to company apparel standards and set a positive example for all Associates.
  • Perform all other duties as directed and assist the overall team effort in any way possible.
Requirements

Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.

Experience: Two to three years of customer service and/or sales experience required. Retail experience is preferred. Prior supervisory/leadership experience strongly preferred.

Knowledge, Skills, and Abilities Required:

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