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Branch Relationship Banker

2 months ago

Phoenix, Arizona, United States BankTalent HQ Full time
Job Title: Branch Relationship Banker

At BankTalent HQ, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive.

We're looking for an experienced Branch Relationship Banker to join our team in our San Tan/Gilbert branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you.

Key Responsibilities:
  • Perform full-service banking services to new and existing customers within the branch, with a primary focus on sales and service.
  • Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
  • Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
  • Follows up with clients as needed.
  • May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
  • Responsible to resolve customer service issues.
  • Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
  • May be responsible for processing cash transactions and other customer service duties within the branch.
Requirements:
  • High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts or loan processing or other directly related experience.
  • Previous experience in a financial sales representative-oriented role preferred.
  • Working knowledge of mathematical calculations and standard banking products, services and transactions.
  • Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
  • Proven customer service, interpersonal and communication skills, both verbal and written.
  • Effective selling, cross-selling and referral skills.
  • Solid mathematical, problem-solving and negotiation skills.
  • Solid interpersonal & relationship building skills.
  • Strong attention to detail and time management.
  • Proficient in basic computer skills.
Benefits:
  • Medical, Dental and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
  • Mental health benefits including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.