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Service Desk Associate

2 months ago


Aberdeen, Maryland, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, while maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide excellent customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Monitor club access, answer phone calls, and provide information to prospects.
  • Sell memberships, write agreements, and enter new members into our database.
  • Operate our Point-of-Sale system and collect balances on past due accounts.
  • Organize and maintain the customer service front desk, ensuring a clean and organized workspace.
  • Schedule appointments for fitness training sessions and complete checklists.
  • Perform beginning of shift and end of shift procedures, including cleaning and maintaining equipment and facilities.
Requirements
  • High school diploma or equivalent preferred.
  • Previous customer service and/or sales experience preferred.
  • Basic computer literacy and ability to learn our systems.
  • Excellent communication and interpersonal skills, with a positive attitude and willingness to help others.
What We Offer

As a Service Desk Associate at Planet Fitness, you will enjoy a positive and professional work environment, with opportunities for growth and development. We offer competitive pay, a 401K retirement fund, and regular involvement in community outreach events. Plus, you'll receive a free employee Black Card membership, allowing you to experience the benefits of our Judgement Free Zone for yourself.