Account Associate
4 weeks ago
At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As an Account Associate, you'll play a vital role in assisting customers with their insurance needs. Your responsibilities will include:
- Providing accurate and timely information to customers
- Processing policy changes and updates in our system
- Handling incoming calls and emails from customers regarding policy inquiries and claims
- Collaborating with team members to resolve customer issues and ensure customer satisfaction
- Maintaining customer records and updating information as needed
- Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
- Staying up to date with insurance products and industry trends to effectively assist customers
- Following company policies and procedures to ensure compliance with regulations and guidelines
- Meeting or exceeding performance goals and targets set by the company
- Continuously improving knowledge and skills through training and development opportunities
What We Offer
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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