Account Associate

4 weeks ago


Aberdeen, Maryland, United States State Farm Insurance Full time
Customer Service Representative Job Description

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As an Account Associate, you'll play a vital role in assisting customers with their insurance needs. Your responsibilities will include:

  • Providing accurate and timely information to customers
  • Processing policy changes and updates in our system
  • Handling incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction
  • Maintaining customer records and updating information as needed
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
  • Staying up to date with insurance products and industry trends to effectively assist customers
  • Following company policies and procedures to ensure compliance with regulations and guidelines
  • Meeting or exceeding performance goals and targets set by the company
  • Continuously improving knowledge and skills through training and development opportunities


What We Offer
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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