Help Desk Specialist

3 weeks ago


Aberdeen, Maryland, United States Beat Full time

Job Title: Help Desk Specialist


As a Help Desk Specialist at BEAT LLC, you will provide enterprise service desk support duties in a large, complex classified/unclassified network environment. Your proficiency in Microsoft Operating System, Microsoft Office applications, and other common desktop applications such as Adobe Acrobat, Tumbleweed, etc. will be essential in delivering exceptional support to our clients.


Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements


What We Offer:

  • Matching 401(k) plan
  • Medical, dental, vision, and life insurance
  • Health Savings Account (HSA)
  • Short-term and long-term disability
  • Education assistance
  • Paid holidays, paid time off, and sick time off


Requirements:

  • Experience in enterprise service desk support
  • Proficiency in Microsoft Operating System, Microsoft Office applications, and other common desktop applications
  • Excellent communication and problem-solving skills


Why Join BEAT LLC?

We are a dynamic and growing company that values our employees and provides opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.


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