Hospitality IT Support Specialist
2 weeks ago
Specific Gravity Group, Inc. is seeking a highly skilled Hospitality IT Support Specialist to join our team in New York City. As a key member of our technical support team, you will be responsible for providing exceptional support to our hospitality clients, ensuring their technology infrastructure runs smoothly and efficiently.
Key Responsibilities:- Provide on-site support for various client systems, including POS, AV, Network, and Laptop/Desktop;
- Answer IT service desk calls, emails, chats, and text, maintaining tickets in the ticketing system;
- Create, update, and close tickets/incidents and service requests;
- Adhere to and/or create IT processes and SOPs;
- Dispatch as necessary to fix issues;
- Manage, maintain, troubleshoot, and support POS, networks, hardware, software, and other related peripherals in client environments;
- Install and support new desktops, laptops, POS, servers, networks, surveillance systems, AV, and wireless systems;
- Review and respond to remote monitoring and management (RMM) system alerts and notifications;
- 4 years of experience in a technical support role providing service desk IT support, POS support, network support, etc. troubleshooting hospitality or retail end-user issues with hardware and software;
- 2 years of experience working in hospitality or retail;
- Previous experience with ticketing systems or issue tracking software;
- Experience monitoring, alerting, and taking proactive action;
- Experience with POS hardware and software installation, support, and maintenance;
- Experience supporting and installing Windows and Mac hardware and software;
- Excellent time management, communication, and customer service skills;
- Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;
- Impeccable attention to detail;
Job Type: Full-time
Experience Requirement:
- Hospitality or Retail IT Support: 4 years
- POS Support Experience
Preferred Experience:
- Experience working with hospitality end-users;
- Experience with email systems (Exchange, Office 365, GSuite);
- Experience with networks;
- Experience with A/V systems;
Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. We work with hospitality and retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. We have proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and are seeking a hospitality technology infrastructure support engineer to join the team and continue our track record of excellence as we grow and expand.
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