Outlet Lead

2 weeks ago

Trenton, New Jersey, United States Crate and Barrel Full time
About the Role

We're seeking a driven professional with an inclusive mindset to join our team as an Outlet Lead. As a key member of our store team, you'll play a critical role in driving sales and delivering exceptional customer service.

Key Responsibilities
  • Communicate regularly with the Assistant Leader or Team Leader to review business results, share observations, and provide feedback.
  • Ensure all customers receive gracious, quick, and efficient service by modeling behaviors.
  • Teach, coach, and train associates on customer service, selling skills, product knowledge, processes, and best practices.
  • Master resources to strengthen product knowledge and encourage omni-channel selling.
  • Analyze results into actionable behaviors and goals to improve customer satisfaction.
Requirements
  • Strong communication and interpersonal skills.
  • High school diploma/GED or equivalent.
  • 1+ years customer service or retail experience.
What We Offer

We're a dynamic and innovative company that values our associates and customers. As an Outlet Lead, you'll have the opportunity to grow and develop your skills, work with a talented team, and make a real impact on our business.

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