Wine and Spirits Service Representative

2 days ago


West Des Moines, Iowa, United States Wall to Wall Wine and Spirits Full time

Job Overview:

At Wall to Wall Wine and Spirits, we are dedicated to providing exceptional service and selection of wine and spirits from our knowledgeable staff. We are seeking a highly skilled and enthusiastic Sales Associate to join our team.

About the Job:

The Sales Associate will be responsible for providing exceptional customer service, educating customers about products, and maintaining a high level of quality standards. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch customer service.

Responsibilities:

  • Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
  • Smile and greet customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Educates customers about products.
  • Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
  • Checks in product, puts product away, and may review invoices.
  • Maintains displays in the department and throughout the store.
  • Removes trash in a timely manner.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Assists customers by: (examples include) escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks that enhance the shopping experience.

Estimated Salary: $50,000 - $65,000 per year, depending on experience.



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