Library Services Associate

2 months ago

Marietta, Georgia, United States Kennesaw State University Libraries Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Library Services Associate at Kennesaw State University Libraries. This role is responsible for providing exceptional service to students, faculty, and staff, ensuring a positive and productive experience for all library users.

Key Responsibilities:
  • Provide expert-level customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist library users in discovering and accessing library content and shared resources, ensuring seamless navigation and utilization of library services.
  • Determine user needs through thoughtful inquiry, identifying and addressing potential issues or concerns.
  • Solve complex problems, issues, resources, services, and/or collections to meet user information needs, referring appropriately to other library or university units.
  • Utilize and troubleshoot software and hardware necessary for library functions, including integrated library systems, Microsoft Office Suite, printers, and copiers.
  • Open and close library facilities, serving as a senior staff member during evenings and weekends.
  • Assist in the development of KSU Library policies and procedures, ensuring alignment with university and library goals.
  • Enforce applicable library and university policies and procedures, ensuring the safety and security of library visitors, identifying and reporting space, facility, and technology issues through appropriate channels.
  • Participate in a variety of library projects and initiatives, as assigned.
  • Gather and analyze statistics and data on activities, providing reports as needed.
  • Collaborate and communicate effectively with internal and external colleagues, stakeholders, and community members.
  • Provide guidance, direction, and supervision of student assistants working on scheduled shifts.
Required Qualifications:
  • Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
  • Two (2) years of related customer service or office support experience.
Preferred Qualifications:
  • Advanced degree from an accredited institution of higher education in a related field.
  • Previous experience in an academic library, public library, or media center.
Knowledge, Skills, & Abilities:
  • Able to engage in learning opportunities to gain a broader knowledge of the services of the organization.
  • Able to maintain confidentiality.
  • Able to handle multiple tasks or projects at one time, meeting assigned deadlines.
Equal Employment Opportunity:

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work, and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

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