Library Services Associate

2 weeks ago


Marietta, Georgia, United States Kennesaw State University Libraries Full time
Job Summary

As a Library User Services Associate at Kennesaw State University Libraries, you will provide exceptional customer service to students, faculty, staff, and community members. Your primary responsibility will be to offer assistance with accessing library content and shared resources, ensuring a seamless user experience.

Key Responsibilities
  • Provide excellent customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Proactively engage with library users, assisting them in discovering and accessing library content and shared resources.
  • Determine customer needs through thoughtful inquiry, identifying opportunities to improve user experience.
  • Solve problems and issues, referring users to relevant resources and services as needed.
  • Utilize and troubleshoot software and hardware necessary for library functions, ensuring efficient operations.
  • Assist with the development of library policies and procedures, contributing to a positive and inclusive environment.
  • Enforce applicable library and university policies, ensuring the safety and security of library visitors.
  • Participate in various library projects and initiatives, collaborating with internal and external stakeholders.
  • Gather and analyze statistics, providing reports as needed to inform decision-making.
Requirements
  • Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
  • Two (2) years of related customer service or office support experience.
Preferred Qualifications
  • Advanced degree from an accredited institution of higher education in a related field.
  • Previous experience in an academic library, public library, or media center.
Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer, committed to maintaining a fair and respectful environment for living, work, and study. We prohibit harassment of or discrimination against any person because of race, color, sex, sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status.



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