HVAC Technician Lead

1 month ago

Burlington, Vermont, United States ABM Full time
Job Summary

As a Lead HVAC Service Representative at ABM, you will be responsible for troubleshooting, repairing, maintaining, and installing HVAC and related equipment as assigned. You will also assume day-to-day coordination of specific agreements or projects to ensure contractual commitments are met in a timely and cost-effective manner.

Key Responsibilities

• Use expert technical and troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Demonstrate capability of handling a heavy workload of calls.
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point-by-point troubleshooting guides to find faults in a short period of time.
• Avoid needless callbacks by checking the complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform the customer when arriving at or leaving the job and when planning to return.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
• Give assurance to the customer that the problem is fixed, explaining the cause and remedy, and if the problem has not been fixed, offer an explanation of the situation and suggest the next step.
• Demonstrate ability to accurately determine job priorities by:
• Adhering to the planned call schedule.
• Scheduling report time concurrent with jobs.
• Handling interruptions in stride.
• Having the proper tools, materials, and scheduled tasking when arriving at the job site.
• Scheduling maintenance of the vehicle.
• Plan project work to ensure service representatives and material are on the job at the right time.
• Promptly and accurately complete all required paperwork.
• Obtain the customer's signature on all service reports (before work begins when performing spot).
• Keep the manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
• Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
• Instruct the customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.
• Recognize what has to be taught to customers and take the required time to do so.
• Provide sales with qualified leads.
• Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
• Determine who in the customer's organization is responsible for the mechanical system being serviced.
• Persuade the customer to replace obsolete systems and make recommendations.
• Assist Sales in pricing agreements and projects.
• Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position's primary responsibilities.
• When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups.
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available.

Preferred Qualifications

• Customer Service Experience.
• One year of lead or supervisory experience.
• 2 yrs of commercial HVAC experience.

Benefits

Team Member Benefits Your health, wellness, and job satisfaction are vital to the continued success of our clients. That's why ABM delivers some of the best benefits in the industry. Depending on your work status and location, you may have access to health benefits, retirement and financial benefits, and fringe benefits. Health Benefits MedicalDentalVisionHealth Care Flexible Spending Account*Health Savings Account*Employee Assistance Program Welfare Benefits* Life & AD&D InsuranceShort-Term DisabilityLong-Term Disability Supplemental Benefits Voluntary Life & AD&DVoluntary Short-Term Disability*Accidental InjuryHospital IndemnityCritical IllnessIdentity Theft ProtectionLegal ServicesPet Insurance Retirement Benefits 401(k) Employee Savings Plan Fringe Benefits Employee Stock Purchase PlanPre-Tax Commuter & ParkingDiscounted Gym MembershipsMarketplace Discount MallUpwise Financial WellnessBusiness Travel InsurancePaid HolidaysVacationSick & Bereavement * Depending on your work status and location, you may have access to some of these offerings.

How to Apply

Apply now to join our team at ABM and take the first step towards a rewarding career in HVAC service and maintenance.

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