HVAC Operations Manager
1 month ago
About the Role
We are seeking a highly experienced and skilled HVAC General Manager to lead our commercial HVAC operations in the Northeast. As a key member of our team, you will be responsible for overseeing all aspects of our commercial HVAC services, ensuring efficient and effective service delivery, customer satisfaction, and overall business growth.
Key Responsibilities:
- Manage and work with install leads and technicians on jobs, ensuring timely completion and compliance with industry regulations and company policies.
- Provide exceptional customer support, responding to customer calls and offering work order descriptions and pricing quotes.
- Foster a positive and productive work environment by promoting teamwork, professional development, and employee engagement.
- Maintain strong relationships with customers, suppliers, and industry partners.
- Identify opportunities for business growth and expansion, including new services and market segments.
- Oversee customer service operations to ensure a high level of customer satisfaction and retention.
- Implement and manage quality control processes to maintain high standards of service delivery.
Requirements:
- Minimum of 3-5 years of experience in a management role within the HVAC industry.
- Strong knowledge of commercial HVAC systems, services, and market trends.
- Commercial customer experience preferred.
- Proven ability to develop and implement successful business strategies.
- Excellent leadership, communication, and interpersonal skills.
- Experience with managing budgets and quoting projects.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Proficiency in business management tools.
- Prior experience working hands-on in the field with equipment is a plus, but not required.
- License in HVAC and refrigeration is a plus, but not required.
- Valid driver's license and clean driving record.
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