Claims Consultant Fleet

3 weeks ago


Schaumburg, Illinois, United States Innovation Group North America Full time
Job Title: Claims Consultant Fleet

At Innovation Group North America, we are seeking a skilled Claims Consultant Fleet to join our team. As a Claims Consultant Fleet, you will play a critical role in supporting drivers through the process of getting their fleet vehicle repaired and restored.

Key Responsibilities:

  • Provide exceptional customer service via phone and email, gathering information, understanding, empathizing, and educating customers on the claim handling process.
  • Review losses daily and ensure all proper notification is made per client's instructions.
  • Handle complex customer situations over the telephone and email with minimal supervision and proactively contact service vendors.
  • Monitor third-party systems and contractors to ensure that service is provided within specified time.
  • Follow up with clients, vendors, repair facilities, and contractors to ensure that repairs are conducted in a timely manner and to reduce expenses for clients.
  • Identify and address potential escalations.
  • Maintain accurate instructions for each client and updated process documents outlining workflows.
  • Dispatch and promote use of primary/preferred contractors and vendors based on type of loss and claim type.
  • Collaborate with other departments to resolve customers quickly, efficiently, and empathetically and/or vendor issues.

Requirements:

  • A minimum of a High School Diploma or equivalent.
  • At least two years of customer service experience.
  • Experience in auto and/or fleet claims a plus.
  • Lotus or CCC experience a plus.
  • Basic to intermediate computer skills and proficiency in MS Office.

What We Offer:

  • Medical, dental, and vision insurance.
  • Life insurance.
  • Short-term and long-term disability insurance.
  • Flexible spending account options.
  • Health and dependent care saving accounts.
  • Paid time off.
  • Sick time off.
  • 9 paid holidays.
  • 401(k) investment options.
  • Employee assistance program.


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