Subrogation Claims Specialist

3 weeks ago


Schaumburg, Illinois, United States Innovation Group North America Full time
Job Title: Subrogation Claims Consultant

About the Role:

We are seeking a highly skilled Subrogation Claims Consultant to join our team at Innovation Group North America. As a Subrogation Claims Consultant, you will be responsible for filing claims with adverse carriers and sending out subrogation demand packages. You will work closely with settlement attorneys, restitution lawyers, and negotiate settlements to ensure timely and efficient resolution of claims.

Key Responsibilities:

  • Review and audit subrogation files to determine if they should be closed or sent to collection if there is denial/no recovery
  • Involved in the settlement of agreements
  • Work directly with multi-car and pro-rata cases
  • Call adverse carriers to obtain claim information or file a claim if necessary
  • Ensure all documents needed to support the claim are attached to the subrogation file
  • Pull additional documents as necessary for a demand from our vendor or client site
  • Send requests to other departments for missing documentation
  • Maintain detailed diary notes on the status of the file each time it is worked
  • Collaborate with other departments to resolve customer issues quickly and efficiently
  • Negotiate disputed Diminished Value claims
  • Provide technical assistance and support to Claims Services Manager and other LPRMS management team members
  • Assist in the training of Claims and other Client Services Staff
  • Handle client complaints according to documented internal dispute resolution process
  • Perform the Need Check Code (FNOL Review and rating) as required
  • Ensure all recovery checks received or allocated are electronically attached to the correct FastTrack file, and payment history updated in an efficient and timely manner
  • Recommend ways to improve processes and operations

Requirements:

  • A minimum of a High School Diploma or equivalent
  • Subrogation experience highly preferred
  • At least 4-5 years of customer service experience
  • Experience in auto and/or fleet claims required
  • ARMS, ACLA, CRPS, and/or SCLA certification a plus
  • Basic to intermediate computer skills and proficiency in MS Office
  • Ability to handle a heavy call volume
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Excellent conflict resolution skills
  • Well-versed in negotiation skills to increase recovery per clients SLA's
  • Excellent time management skills with a proven ability to meet deadlines
  • Proficient with Microsoft Office Suite or related software

What We Offer:

  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • Flexible spending account options
  • Health and dependent care saving accounts
  • Paid time off
  • Sick time off
  • 9 paid holidays
  • 401(k) investment options
  • Employee assistance program


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