Senior Hotel Operations Director
3 days ago
Senior Hotel Operations Director
About the Company:
GF Hotels and Resorts is a leading hospitality ownership and management company based in Philadelphia, Pennsylvania. Our mission is to provide exceptional customer service and create memorable experiences for our guests.
Salary Range:$120,000 - $180,000 per year depending on experience.
Job Description:
As a Senior Hotel Operations Director at GF Hotels and Resorts, you will be responsible for leading our hotel team to deliver outstanding guest satisfaction. Your primary focus will be on managing day-to-day operations, including hiring and training new employees, overseeing hotel departments, and maintaining high standards of cleanliness and upkeep.
Key Responsibilities:
- Develop and implement sales and marketing strategies to promote our hotel's services and amenities
- Empower hotel staff to excel in providing superior guest service, driving financial success through strong leadership and creative operational strategies
- Guide department leaders in setting goals, objectives, and plans of action to achieve them
- Maintain the hotel's reputation for quality by inspecting rooms, public areas, and grounds for cleanliness and upkeep
- Design a budget that prioritizes customer satisfaction, quality of services, and controlled expenses
Requirements:
- A high school diploma or equivalent GED; degree in hospitality or related field preferred
- At least 5 years of experience in the hospitality industry, preferably as a hotel manager or assistant manager
- Excellent organizational, communication, and problem-solving skills
- A strong emphasis on putting the guest first and providing exceptional customer service
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