Hotel Guest Service Representative

1 month ago


Jackson, Mississippi, United States Candlewood Suites Full time
Job Description

We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Candlewood Suites.

Key Responsibilities:
  • Guest Services: Provide exceptional service to hotel guests, handling their inquiries, requests, and concerns in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, responding to phone calls, checking-in and checking-out guests, and maintaining accurate records.
  • Multitasking: Demonstrate ability to multitask, juggling multiple tasks simultaneously while maintaining attention to detail and providing excellent customer service.

Working Hours: We operate 7 days a week, with varying shifts including 7am-3pm, 3pm-11pm, and 11pm-7am. You must be available to work a flexible schedule, including holidays.

Requirements:
  • Customer Service Skills: Possess excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Teamwork: Work collaboratively as part of a dynamic team, supporting colleagues to ensure seamless guest experience.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, adjusting to changing priorities and circumstances.

Estimated Salary Range: $25,000 - $35,000 per year, depending on location and experience.



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