Hotel Guest Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Candlewood Suites.
Key Responsibilities:- Guest Services: Provide exceptional service to hotel guests, handling their inquiries, requests, and concerns in a timely and professional manner.
- Front Desk Operations: Manage the front desk area, responding to phone calls, checking-in and checking-out guests, and maintaining accurate records.
- Multitasking: Demonstrate ability to multitask, juggling multiple tasks simultaneously while maintaining attention to detail and providing excellent customer service.
Working Hours: We operate 7 days a week, with varying shifts including 7am-3pm, 3pm-11pm, and 11pm-7am. You must be available to work a flexible schedule, including holidays.
Requirements:- Customer Service Skills: Possess excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Teamwork: Work collaboratively as part of a dynamic team, supporting colleagues to ensure seamless guest experience.
- Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, adjusting to changing priorities and circumstances.
Estimated Salary Range: $25,000 - $35,000 per year, depending on location and experience.
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