Service Advisor

21 hours ago


Richmond, Kentucky, United States United Motorsports of Richmond Full time
Job Overview

United Motorsports of Richmond is seeking a skilled Service Advisor to enhance our customer experience and dealership operations. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service by actively listening to customer needs and concerns.
  • Collaborate with our technician team to ensure seamless communication and efficient workflow.
  • Offer expert advice on warranty protections, cost savings, and trade-in options to customers.
  • Manage and oversee dealership workflow, maintaining accurate schedules for in-house and porter services.
  • Communicate with customers regarding service requirements, technician upsells, and unit completion.
  • Foster positive customer relationships to drive repeat business.
Requirements and Skills
  • Proven experience as a Service Advisor or similar role.
  • Strong customer service skills, with a self-motivated and organized approach.
  • Excellent understanding of the powersports industry, including technology and maintenance requirements.
  • Proficiency in industry-specific software, such as Lightspeed.
  • Strong interpersonal communication skills, with the ability to build and maintain positive customer relationships.
  • Strong organizational, decision-making, and problem-solving skills.
  • Relevant training and/or certifications as a Service Advisor.


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