Automotive Service Advisor
3 weeks ago
We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our dynamic service team at BMW of Barrington, a prestigious member of the Murgado Automotive Group.
Prestigious Brand:
Represent a world-renowned brand known for luxury, performance, and innovation.
Professional Growth:
Opportunities for continuous learning and career advancement within the Murgado Automotive Group.
Supportive Environment:
Be part of a team that values collaboration, customer satisfaction, and excellence.
Responsibilities:
- Customer Engagement: Greet customers warmly and address their service needs with a professional and courteous demeanor.
- Service Recommendations: Assess vehicle conditions and recommend appropriate maintenance and repair services.
- Scheduling & Coordination: Manage service schedules, ensuring timely completion and communication with customers.
- Documentation: Accurately document service orders, customer concerns, and repair needs.
- Follow-Up: Maintain regular communication with customers throughout the service process, providing updates and addressing any concerns.
- Quality Assurance: Ensure that all services are performed to the highest standards and meet BMW specifications.
Qualifications:
- Experience: Previous experience as an Automotive Service Advisor or similar role in the automotive industry.
- Customer Service Skills: Strong interpersonal and communication skills with a customer-first attitude.
- Technical Knowledge: Basic understanding of automotive maintenance and repair processes.
- Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.
- Problem-Solving: Proactive approach to identifying and resolving customer issues.
- Technology Proficiency: Familiarity with dealership management software and basic computer skills.
Benefits:
- Competitive Compensation: Attractive salary and performance-based incentives.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
- Professional Development: Access to ongoing training and career development programs.
- Work-Life Balance: Flexible scheduling to support a healthy work-life balance.
We are an equal opportunity employer and an employer who participates in the E-verify program with the Department of Homeland and Security. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
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