Automotive Service Advisor

3 weeks ago


Great Barrington, Massachusetts, United States Murgado Automotive Group Full time

We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our dynamic service team at BMW of Barrington, a prestigious member of the Murgado Automotive Group.

Prestigious Brand:

Represent a world-renowned brand known for luxury, performance, and innovation.

Professional Growth:

Opportunities for continuous learning and career advancement within the Murgado Automotive Group.

Supportive Environment:

Be part of a team that values collaboration, customer satisfaction, and excellence.

Responsibilities:

  • Customer Engagement: Greet customers warmly and address their service needs with a professional and courteous demeanor.
  • Service Recommendations: Assess vehicle conditions and recommend appropriate maintenance and repair services.
  • Scheduling & Coordination: Manage service schedules, ensuring timely completion and communication with customers.
  • Documentation: Accurately document service orders, customer concerns, and repair needs.
  • Follow-Up: Maintain regular communication with customers throughout the service process, providing updates and addressing any concerns.
  • Quality Assurance: Ensure that all services are performed to the highest standards and meet BMW specifications.

Qualifications:

  • Experience: Previous experience as an Automotive Service Advisor or similar role in the automotive industry.
  • Customer Service Skills: Strong interpersonal and communication skills with a customer-first attitude.
  • Technical Knowledge: Basic understanding of automotive maintenance and repair processes.
  • Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Problem-Solving: Proactive approach to identifying and resolving customer issues.
  • Technology Proficiency: Familiarity with dealership management software and basic computer skills.

Benefits:

  • Competitive Compensation: Attractive salary and performance-based incentives.
  • Comprehensive Benefits: Health, dental, vision, and retirement plans.
  • Professional Development: Access to ongoing training and career development programs.
  • Work-Life Balance: Flexible scheduling to support a healthy work-life balance.

We are an equal opportunity employer and an employer who participates in the E-verify program with the Department of Homeland and Security. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.



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