Automotive Service Representative

3 weeks ago


Great Barrington, Massachusetts, United States Murgado Automotive Group Full time

Murgado Automotive Group is seeking a dedicated and customer-oriented Automotive Service Advisor to join our dynamic team.

As a Service Advisor, you will serve as the primary point of contact for customers requiring automotive maintenance and repair services, ensuring their satisfaction and building lasting relationships.

Key Responsibilities:

  • Greet customers and assess their service needs, providing guidance and recommendations based on vehicle inspections and manufacturer guidelines.
  • Schedule service appointments and coordinate service orders with the service department to ensure timely completion of repairs and maintenance.
  • Communicate with customers throughout the service process, providing updates on the status of their vehicles and addressing any concerns or questions they may have.
  • Review service estimates with customers, explaining recommended repairs and associated costs, and obtain approval for work to be performed.
  • Coordinate with service technicians to ensure accurate diagnosis and efficient completion of repairs, while maintaining high-quality standards.
  • Process payments for services rendered, including collecting payment, processing invoices, and preparing documentation for customer records.
  • Maintain accurate records of customer interactions, service transactions, and vehicle service histories using dealership management software.

Qualifications:

  • Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry is preferred.
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers and service team members.
  • Knowledge of automotive systems and repair procedures, with the ability to explain technical information to non-technical customers.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using computer systems and software applications, including dealership management systems and Microsoft Office suite.
  • Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

Benefits:

  • Competitive salary commensurate with experience, with opportunities for performance-based incentives and bonuses.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
  • Supportive and collaborative work environment with opportunities for growth and advancement.


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