Automotive Service Representative
3 weeks ago
Murgado Automotive Group is seeking a dedicated and customer-oriented Automotive Service Advisor to join our dynamic team.
As a Service Advisor, you will serve as the primary point of contact for customers requiring automotive maintenance and repair services, ensuring their satisfaction and building lasting relationships.
Key Responsibilities:
- Greet customers and assess their service needs, providing guidance and recommendations based on vehicle inspections and manufacturer guidelines.
- Schedule service appointments and coordinate service orders with the service department to ensure timely completion of repairs and maintenance.
- Communicate with customers throughout the service process, providing updates on the status of their vehicles and addressing any concerns or questions they may have.
- Review service estimates with customers, explaining recommended repairs and associated costs, and obtain approval for work to be performed.
- Coordinate with service technicians to ensure accurate diagnosis and efficient completion of repairs, while maintaining high-quality standards.
- Process payments for services rendered, including collecting payment, processing invoices, and preparing documentation for customer records.
- Maintain accurate records of customer interactions, service transactions, and vehicle service histories using dealership management software.
Qualifications:
- Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry is preferred.
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and service team members.
- Knowledge of automotive systems and repair procedures, with the ability to explain technical information to non-technical customers.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using computer systems and software applications, including dealership management systems and Microsoft Office suite.
- Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.
Benefits:
- Competitive salary commensurate with experience, with opportunities for performance-based incentives and bonuses.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
- Supportive and collaborative work environment with opportunities for growth and advancement.
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